Cancellation Policy

No call, no show appointments are NOT refundable. Cancellation requests must be made prior to 24 hours to your appointment to avoid forfeiture of your payment. If your appointment is online, BE SURE YOU SEE the Zoom link in your appointment confirmation. If you do not see it, email me right away hello@suzy-woo.com. Please be sure you are familiar with Zoom and have downloaded the Zoom client on your device. If you are struggling to use Zoom or locate the link at the last minute, this will deduct from your session time. No additional time will be granted if you are late. Your appointment is shown in YOUR TIME ZONE. If your appointment is via Zoom, it will be recorded and you will be able to download the entire session to keep! If you do not download the recording, the file will automatically get deleted in approximately 3 weeks so please ENSURE YOU DOWNLOAD your recording promptly so you have it. It is valuable to replay. I do offer telephone readings, please indicate this at the time of booking if this is your preference, along with the complete number to call. If anything is not clear or you need help, please email hello@suzy-woo.com or you may call and leave a voicemail on the office land line at 716-699-2871. Suzy is not in the physical office several days, she will only get your message when she is in-office, email is fastest.

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